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Poor quality of Godrej Pentacool Refrigerator

My-India.Net: India Forum: India Business & Finance: Poor quality of Godrej Pentacool Refrigerator

By Sujit Chakrabarti on Thursday, August 16, 2007 - 01:17 pm: Edit Post

I am one of the hapless customers who had put faith on the reputation and competence of Godrej company to manufacture good quality refrigerators which run without any trouble, life long. I decided to purchase one Godrej Pentacool GF-24 (Sr. No. J 00032830/2440), ignoring big multinational companies brands, available in the market. I thought, as an Indian it is my duty to buy only Indian products. But after seeing the performance of the machine, I am sorry to state that over the years, there is constant degradation of quality of Godrej product with increase in price. Since 02-08-2003, when I bought the refrigerator, it has already developed snags twice although I have installed a good new voltage stabilizer for the fridge. First the fan motor got burnt and then the cooling gas leaked out. On first occasion, Godrej technician replaced the fan motor and in second instance they have refilled the gas. The fridge is presently in working condition, but it's cooling effect has substantially reduced, may be because of the difference in gas pressure between a factory filled gas and a home filled gas. Whatever may be the reason, this sort of major problems show poor quality of the equipment and inadequate quality control at manufacturing stage.
I had lodged complaint to Mr.P. D. Lam, Executive Director & President and chairman of Godrej, but the company has not taken any concrete step like replacement of defective machine with a new one or appraises me about the real problem except sending one technician from their Delhi branch and sending one apology letter from their plant customer care department.
As regards my machine, I am not at all hopeful of any solution as after a couple of months, the warranty period will be over and liability of company will cease. Then I have to depend only on destiny for future functioning of the machi!


By vinucg on Sunday, August 17, 2008 - 05:18 am: Edit Post

i also have a problem with the pentacool which the company has not been able to fix tried writting to the company but no response if you have any idea of any responsible authority in the company to whom i could write let me know learn from peoples mistakes there are so many good refrigirators do not make a mistake like me now i cannot sell it and have to consider purchasing a new fridge it will not be a godrej for sure - the lack of time for me makes me wonder if i should go to the consumer court.

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